Terms and Conditions

1. Accounts and acceptance

By selecting the acceptance checkbox and creating an account, you agree to this version of the terms. We record the version and the time of acceptance. You must be at least 18 and have authority to act for any organisation you represent.

Provide accurate account details, use an email inbox you control and can continue to access, and keep your credentials secure. Temporary or disposable email addresses are not permitted for planner registration on our live service. Contact [email protected] if a genuine address is incorrectly blocked.

Only invite people authorised to help with your events. You are responsible for permissions you grant and for promptly reporting suspected account misuse. Do not share passwords or use another person's account without permission.

2. Events and guest access

BikiHQ helps you create events, manage guest lists, collect RSVPs, issue passes, assign attendants and review check-in activity. You are responsible for event details, venue arrangements, lawful admission decisions, guest communications and compliance with applicable event rules.

A QR code or barcode identifies a guest pass in the system; possession of a pass does not independently prove a person's identity. Protect pass links from unauthorised sharing and use additional identity checks when appropriate. Do not forge passes or attempt to bypass check-in controls.

Features and limits depend on the plan and any add-ons purchased. Event dates, payment status and the controls displayed in the application can affect which actions remain available.

3. Prices, payments and refunds

Review the price, currency, guest limit, included features and any additional messaging charges before paying. Paid features become available after payment is confirmed. Payment processing may involve a third-party provider, and a pending transaction is not confirmation that a feature has been activated.

A change in your event plans or a guest's failure to attend does not by itself entitle you to a refund for services already supplied. If you believe you were charged incorrectly, paid twice, or did not receive a purchased service, contact [email protected] with your payment reference so we can investigate and provide any refund or other remedy due. Do not send card details or passwords.

Any specific cancellation or refund conditions shown before purchase form part of that purchase. Nothing in these terms removes a refund, cancellation or other consumer right that applicable law requires us to honour. Price changes apply to future purchases and do not retrospectively change a completed purchase.

4. Guest information, privacy and uploaded content

Only add guest information or upload images and other content that you are entitled to use. Give guests appropriate privacy information and obtain any permission or other lawful basis required for collecting their details, sending invitations and recording attendance. Do not collect more information than your event needs.

You retain your rights in content you upload. You allow BikiHQ to store, process and display it as needed to provide and secure the service, including generating invitations and guest passes. This permission does not transfer ownership of your content to us.

Our Privacy Policy explains our handling of personal information. Accepting these terms is not consent to unrelated marketing. Requests concerning personal information or account deletion can be made using the contact and deletion instructions published on the platform.

5. Email delivery, DNS outages and other communications

Account verification, password resets, invitations, reminders and other notifications depend on email or messaging providers, internet connections, recipient systems and Domain Name System (DNS) services. DNS translates a service's name into the network address needed to reach it. A DNS failure can prevent our servers from reaching an email provider even when the application itself is available.

Messages may be delayed, rejected, filtered into spam or not delivered because of DNS outages, network interruptions, hosting or provider downtime, recipient settings, invalid addresses or provider limits. A successful submission to a provider does not guarantee arrival in an inbox, reading by the recipient or delivery within a particular time. We do not promise uninterrupted or instant message delivery.

We will take reasonable care in operating our communication features and take reasonable steps to investigate delivery problems reported to us. Check addresses and spam folders, allow time for delivery and use the resend option where available. Expired verification codes or reset links may require a new request.

Send important event communications ahead of time and maintain an alternative way to contact guests. Do not rely solely on an email arriving at a precise time for admission or other time-critical decisions. The limitations in this section explain delivery risks; they do not excuse our failure to meet legal obligations or remove remedies you are entitled to under applicable law.

6. Availability and event preparation

Maintenance, software faults, power failures, device problems and interruptions affecting hosting, payment or messaging providers can affect service availability. Features may sometimes be unavailable or operate with delays. We will use reasonable care to maintain the service but do not guarantee that it will always be free of errors or interruptions.

Using BikiHQ at an event requires working devices, a reliable internet connection and stable electricity. Before doors open, fully charge each device, provide suitable chargers and arrange a backup power source where an outage is reasonably foreseeable.

Test your devices, guest passes, permissions and venue connectivity before the event. A guest pass must receive a successful live validation result before the guest is treated as checked in. If a device, connection or electricity supply fails, restore it and validate the pass before admitting the guest through the BikiHQ check-in workflow.

Tell us promptly about a fault that affects your event. If a purchased service is not supplied as required, we will assess the issue and the remedy due under your purchase terms and applicable law.

7. Acceptable use

Do not use BikiHQ for fraud, harassment, unlawful discrimination, unsolicited bulk marketing or other unlawful activity. Do not upload malicious files, scrape private guest information, attempt unauthorised access or interfere with the platform's security or operation.

Invitation and notification features are for legitimate account and event communications. You must not use them to send messages to people whose details you have no lawful right to use. BikiHQ's software, branding and other platform materials remain protected by their owners' intellectual property rights.

8. Suspension and account closure

We may restrict access where reasonably necessary to address a security threat, suspected fraud, unlawful use, non-payment or a material breach of these terms. Where practicable and lawful, we will explain the restriction and provide a way to contact us about it; urgent protective action may be taken first.

You may request account closure through our published account deletion process. Closure or suspension does not cancel payment obligations already incurred or any refund or other legal remedy that remains due. Information may be retained where necessary for legal obligations, security or resolving disputes, as explained in our Privacy Policy.

9. Responsibility and limits of liability

To the extent permitted by applicable law, BikiHQ is not responsible for losses caused solely by events outside our reasonable control, including DNS or telecommunications outages and failures of independent providers, where we have taken reasonable care and reasonable steps to reduce their effects. We remain responsible where the law makes us responsible, including for our own failure to exercise the required care.

To the extent permitted by law, we are not liable for indirect or consequential business losses, such as lost expected profits or business opportunities, arising from use of the service. This is not a promise that all losses are excluded, and each claim remains subject to applicable law and its facts.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any responsibility or remedy that cannot lawfully be excluded or limited. Mandatory consumer and data protection rights remain available.

10. Changes to these terms

We may update these terms as the service or legal requirements change. Updated terms will identify their version and effective date. We will give reasonable notice of material changes and request fresh acceptance where required by law. Changes do not retrospectively remove rights arising from an earlier purchase or incident.

11. Questions, complaints and applicable law

For support, payment disputes, delivery problems, privacy questions or complaints, contact BikiHQ at [email protected]. Describe what happened and include relevant event or payment references, but never send passwords, verification codes or full payment-card details.

These terms are governed by Nigerian law, subject to any mandatory protections that apply to you elsewhere. Please contact us first so we can try to resolve a concern. This does not prevent you from approaching a competent court, the Federal Competition and Consumer Protection Commission or another relevant authority, or taking urgent action to protect your rights.